Frequently Asked Questions

Q: What is the address to Key West Theater? What about parking?
A: Key West Theater is located on 512 Eaton Street in Key West, Florida. Paid street parking, but the venue does not have a parking lot.

Q: What’s the best way to find out about shows at the Key West Theater?
A:  Join our Email List. To Join, click here.

Q:  Are your Shows 21+?
A: Yes. Nearly all of our shows are 21+.  Please check the specific show to confirm age restrictions and if you have any questions, please email us at [email protected]

Q:  I bought tickets through other, secondary market sources (ie., “scalpers” online or in person) – are my tickets legit?
A: The Key West Theater does not endorse using any secondary ticketing sources.  Our Box Offices can not resolve any issues involving them, such as lost tickets or bogus tickets.   Tickets for all of our shows are sold through Ticketfly, our website ( or in person at the Box Office at the Key West Theater. Tickets are sometimes available through fan club sites as pre-sales or special VIP packages. Key West Theater has the right to cancel ticket transactions that are suspected of being purchased for the sole purpose of reselling.

Q: Is your facility General Admission entrance?
A:  No. Most performances are reserved seating.  Advanced ticket purchase is recommended.

Q:  Can we purchase food & beverage service during the show?
A:  We offer a full bar with cocktail table service for the majority of our shows and a light snack menu. There are multiple restaurants within walking distance that you can enjoy prior to the show.

Q:  Can we smoke inside?
A:  No.

Q:  What is your refund policy?
A:  All sales are final. No refunds or exchanges unless a show is cancelled or postponed.

Q:  Does the theater have handicap seating?
A:  ADA seating is available for shows at the Coffee Butler Amphitheater. These may be purchased online (buy choosing the “Buy on Map” feature and selecting ADA) or by contacting our box office at 305-985-0433.

Q: Are Pets Allowed In The Venue?
A: No, pets are not allowed in the venue, although service animals are in accordance with ADA guidelines.

A service animal means any dog that is individually trained to do work or perform tasks for the benefit of an individual with a disability, including a physical, sensory, psychiatric, intellectual, or other mental disability. Tasks performed can include, among other things, pulling a wheelchair, retrieving dropped items, alerting a person to a sound, reminding a person to take medication, or pressing an elevator button.

Emotional support animals, comfort animals, and therapy dogs are not service animals under Title II and Title III of the ADA. Other species of animals, whether wild or domestic, trained or untrained, are not considered service animals either. The work or tasks performed by a service animal must be directly related to the individual’s disability. It does not matter if a person has a note from a doctor that states that the person has a disability and needs to have the animal for emotional support. A doctor’s letter does not turn an animal into a service animal.